Large-scale Business Change
We have developed the structures, organizational processes and program management that guide the fulfillment of envisioned change or rapid growth. Mobilize the leadership, management, and workforce of you organization to systematically deliver new business results faster, less expensively, and with sustainable skills. Speed of action, clarity of key processes, and effective coordination are hallmarks of these proven programs designed to realize huge business benefits.
Our work with Management Associates has brought exceptional levels of strategic involvement to management teams, employees, suppliers, and the entire distribution chain resulting in achieving accelerated objectives.
Ivor Lewis, Managing Director, United Distillers
In the land rush to capture a competitive position in e-commerce, companies are concentrating on installing new technologies.
We have developed the critical programs that enable your organization to own, embrace, and be responsive to changes in the way you do business. If you don't have managers and people who can think, act, and innovate in "real-time," technology alone won't carry the day.
Mergers and Integrations
Now that you acquired or merged with another organization, the real challenge is to quickly and seamlessly (to customers and employees) realize the benefits you envisioned. We bring world-class experience to create an integration process and quickly mobilize people at every level of the organization to build a new context for working together and delivering results.
Responsive Customer Service
Customer Service can make or break your new marketing, sales or e-business strategy. We work with customer care organizations to develop strategies and practices that are proven to work and can be responsibly and eagerly implemented by front line people.
Transforming Cost into Profit Centers
The challenge today is to have all elements of the enterprise operating with the behaviors, attitudes, and practices that support and actually yield profitability. This program has produced dramatic turnarounds in diverse organizational groups that now form a powerful "value-added" focus.